Mystery Shopping

Any service provider needs to make sure that the quality of services is up to mark and customers are satisfied. Third party measurement of service quality is the best method to measure customer experience and service quality. Mystery Shopping is a type of research where mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints, or behaving in a certain way, and then provide detailed reports or feedbacks about their experiences. The mystery shoppers’ identity is kept guarded.

The key is never to criticize but simply to provide a factual report that will be of benefit to the business the mystery shopper is assessing. This will help service providers to understand how well their staff are serving their customers and how any improvements might be made.

Qyas is a leading company in Saudi Arabia in developing and implementing Mystery Shopping programmes across every sector of the market - automotive, retail, public utilities, financial services and hospitality & leisure. For all your mystery shopping requirements in the region, Qyas is there to help with its dedicated panel of mystery shoppers across the Kingdom and GCC.

  • We have a dedicated panel of Mystery Shoppers
  • Our Mystery Shoppers shall observe and find out the actual quality of service at your outlet
  • No one of your company shall come to know of the exercise
  • The mystery shopper shall never reveal his/her identity or the information gathered, to the client or its employees

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