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Utilities Sector Surveys

Qyas has conducted several large scale Utilities Sector surveys :

Customer Satisfaction Surveys for SEC (Saudi Electricity Company) through Face to Face interviews:
  • 2010 – In all 13 administrative regions of the Kingdom, where the number of respondents were 16000
  • 1999 – In Central Province, with 5500 respondents
  • 1992 – In Eastern Province with 4500 respondents

Customer Satisfaction Studies for NWC ( National Water Company) through Face to Face interviews, Focus Groups, Mystery Shopping:

  • 2011 – Makkah & Taif, 1000 respondents plus Mystery Shopping
  • 2010 – Riyadh & Jeddah, with 1200 Respondents
  • 2009 – Riyadh & Jeddah, 10 Focus Groups & 42 Depth Interviews

Some of Our
Prestigious Clients